About Pimsical
Over the past 5 years, Jordan has gained extensive experience with Shopify, culminating in the launch of his own company, Pimsical, where we specialise in developing Shopify apps for Stock Takes, Warehouse Integration and Staff Discounts. We also offer bespoke consulting services to improve your Shopify setup.
Jordan spent 3+ years at Gymshark and supported the launch of their first retail store, gaining insights into both successes and challenges. During his tenure, Jordan integrated various systems, including warehouses, Algolia, Netsuite and more. He also leads a team automating the product lifecycle to reduce the time to get products live and helping product launches across online and retail channels.
Additionally, Jordan’s experience at Checkout Blocks; a Shopify app acquired by Shopify, provided him with extensive expertise in customising checkouts, both online and POS, and managing internationalisation and translations.
About Hookdeck
Hookdeck helps developers build dependable event-driven systems by making it easy to ingest, queue, filter, transform, and deliver webhooks and other events. Over 300 companies, including Lemon Squeezy, Bolt, Gorgias, and Contenful, rely on Hookdeck to manage billions of events from platforms like Shopify, Stripe, and Twilio.
With Hookdeck, you can:
- Develop and test webhooks locally with the same reliability as production
- Protect your app from API overload with automatic queuing and rate limiting
- Debug, inspect, and replay webhook deliveries with full visibility
- Deduplicate, filter, and transform events before they hit your system
For Shopify developers, Hookdeck removes the friction of handling webhooks across development, testing, and production environments. Whether you’re processing high-volume order events or filtering out unneeded product updates, Hookdeck keeps things reliable so you can focus on building.
About The Support Heroes
We're The Support Heroes: the behind-the-scenes team keeping Shopify apps' support running smoothly, 24/7, 365 days a year. Since 2020, we’ve supported 100+ apps across 40+ developers. We’re the only support operation focused exclusively on Shopify, making us the leading name in the space.
We provide a complete support operation from day one. We integrate seamlessly with your brand, handle onboarding, provide an entire team of dedicated support agents, and manage the entire operation, including hiring, training, scheduling, and ongoing quality. Our job is to take the inbox completely off your hands, so you can step away from support and get back to building your app.
Support is an extension of your brand. We manage it with the care it deserves, protecting the trust you've earned, the reputation you've built. So you can focus on building what's next.